Quench your Curiosity

Frequently Asked Questions

Ablis CBD beverages and topical products are available in stores and markets across 14 states. Find a retailer near you!

Ordering Information

Can I buy Ablis in a store near me?

Ablis CBD beverages and topical products are available in stores and markets all across the US. You can look for a retailer near you on our Where to Buy page. Don’t forget to call ahead to make sure they’ve got the product you need.

I need help with an order. How do I get in touch with the Ablis team?

The fastest way to get order help is through our online chat function. Just hit the chat button, drop us a message, and an agent will help you as soon as possible. They’re available Monday-Friday, 7am to 4pm MST. Need help outside those hours or still have questions after your chat? You can reach us at support@abliscbd.com.

I’m looking for something specific... is it possible to put in a custom order?

Sure! Just send us an email at sales@abliscbd.com and we’ll get back to you as soon as possible.

Can I update the shipping details or credit card on my existing order?

Absolutely. Our support team is happy to help with that. Please email us at support@abliscbd.com.

Returns and Shipping

Do you ship internationally?

Sorry, right now we can only ship orders within the United States.

What is your returns policy?

We work with our customers on a case-by-case basis (pun intended). Email us at support@abliscbd.com to request a return. 

How can I cancel my existing order/get a refund?

Our support team would be happy to look into that for you! Please send us an email at support@abliscbd.com

My cart is over $100 and i am not qualifying for free shipping, what is going on?

The free shipping rule is calculated after any discounts, and before any shipping charges. You need to bring your cart value up above $100 AFTER any discounts to qualify.

Wholesale

Wholesale Why can't I see the wholesale pricing on the website?

Our wholesale pricing is exclusive to our wholesale account holders. You’ll need to be logged into your wholesale or distributor account to see the correct pricing and ordering sheets. If you already have a wholesale account, you can login here

You must be logged in with your wholesale or distributor account to see the appropriate pricing and ordering sheets. You can log into your wholesale account here.

How can I register for a wholesale account?

You can apply through our website, just visit our Wholesale page for more information. To become a wholesale customer, you’ll need your business EIN number.

I already have a wholesale account, how can I login?

You can login to your account here.

Products

Are your products full spectrum?

Ablis CBD beverages and topicals are never full spectrum. Our products only contain 100% pure hemp CBD isolate!

Do your products have THC in them?

Ablis products are tested and guaranteed THC-free CBD. You can check out the details for your specific product on our testing page.

What's the difference between CBD and THC?

THC has psychoactive effects, while CBD has no psychoactive qualities. In other words, THC is what makes people who consume marijuana feel “stoned,” “buzzed,” or “high.” Our CBD infusions don’t have those effects. 

What is CBD?

Cannabidiol, or CBD, is a chemical found in hemp plants. CBD doesn’t contain tetrahydrocannabinol (THC), the psychoactive ingredient found in marijuana that produces a high.

What's the difference between full, broad spectrum, and isolates?

Full spectrum includes all terpenes, trace amounts of THC, fatty acids, and oils from the plant.  Broad spectrum is the same as full spectrum, but without any THC. An isolate—like that used in all of our infusions and topicals—is only one cannabinoid, and ours is CBD.

Does your product contain nuts, dairy, or gluten?

We’re 100% nut-free. As an added bonus, all of our products are dairy-free and gluten-free. You can learn more about our products’ nutritional information here. One thing to note: if you have a nut allergy, you should talk to your doctor about what foods to avoid. Even though coconut isn’t a nut, some people who are allergic to tree nuts (like almonds, cashews, and walnuts) are also allergic to coconut.

How much CBD should I take?

This varies from person to person. We recommend speaking with your doctor to discuss what’s safe and appropriate for you.

Will CBD Isolate show up on a drug test?

No. Most drug tests are looking for presence of THC, not CBD. Since our products are made from CBD isolate, you don’t have to worry about THC contamination or potentially failing a drug test. 

What will CBD do for me?

We are not doctors and we make no claims to CBD’s effects or any possible benefits it may have.  Everyone’s body is different, and we suggest you doing your own research or speaking to a physician about how CBD may work for you.

Where do you source your hemp?

We source our CBD from FDA and State registered hemp extractors. Our CBD is always derived from hemp (and not cannabis) to ensure it’s THC-free.

I'm taking medication. Will it interact with it?

We are not pharmacists and cannot give you any medical advice. Please talk to your pharmacist or doctor about potential interactions. 

Accounts and Subscriptions

How can I create a customer account?

Just sign up! We’ve made it quick and easy right here.

How can I access my account/reset my password?

You can access your account here. Forgot your password? It happens to the best of us. Luckily, you can use this link to reset it.

What is the benefit of a subscription?

Subscriptions help you save money and ensure you never run out of Ablis CBD beverages and topicals. Depending on the frequency of your purchase, you could get up to 20% off. Check it out here.

General

Do you have any discounts or promotions available?

The best way to make sure you don’t miss out on discounts, specials, and promos is to sign up for our newsletter. We’ll refresh your inbox with the latest news every month. And you can always check out our promotions page for deals on Ablis CBD beverages and topicals.

 

 

 

What is the best way I can reach support?

You can shoot a message to our chat support (M-F, 7am-4pm MST) or email support@abliscbd.com. Whatever is easiest for you! Sorry, we don’t have a telephone support number at this time. 

DON’T SEE WHAT YOU’RE LOOKING FOR?

drop us a line

If you still have questions about products, shipping, orders, subscriptions, or wholesale opportunities send us a note. We love talking about our CBD infusions and topicals almost as much as we enjoy making them, and we'll get back to you ASAP.